Shipping Policy
1. Order Processing
At StrideSoleil.com, we understand that timely delivery is crucial for our customers. All orders are processed within 1-2 business days (Monday through Friday, excluding holidays) after receiving your order confirmation. Orders placed after 2:00 PM EST will be processed on the next business day. During peak seasons, holidays, or special promotion periods, please allow additional 1-2 business days for order processing. You will receive a shipping confirmation email with tracking information once your order has left our warehouse.
2. Domestic Shipping Options
We offer several shipping options within the United States to meet your needs:
Standard Shipping (3-7 Business Days): Our most economical shipping option, perfect for customers who don’t require expedited delivery. This service includes tracking and requires signature confirmation for orders over $200.
Expedited Shipping (2-3 Business Days): For those who need their Oiselle products sooner, we offer expedited shipping through reliable carriers. This option includes full tracking and requires signature confirmation for all orders.
Express Shipping (1-2 Business Days): Our fastest available shipping method for urgent needs. Orders must be placed before 12:00 PM EST for same-day processing. This service includes real-time tracking and signature confirmation.
3. International Shipping
We currently ship to over 50 countries worldwide. International shipping rates and delivery times vary depending on the destination and are calculated at checkout. Please note that international orders may be subject to customs duties, taxes, and other import fees that are the responsibility of the recipient. We cannot control these charges and cannot predict what they may be. For international orders, please allow 7-21 business days for delivery, depending on the destination country’s customs processing times.
4. Shipping Costs
Shipping costs are calculated based on the total weight of your items, the shipping destination, and the selected delivery speed. We offer free Standard Shipping on all domestic orders over $75. For international orders, free shipping is available on orders over $150. These amounts are automatically calculated and applied during the checkout process.
5. Order Tracking
Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package’s progress. You can also track your order by logging into your account on our website. Please allow 24 hours for the tracking information to become active in the carrier’s system after you receive your shipping confirmation.
6. Multiple Shipments
If your order contains multiple items with different availability dates or shipping requirements, they may be shipped in separate packages to ensure the fastest possible delivery. You will not be charged additional shipping fees for split shipments, and you will receive separate tracking numbers for each package. We will notify you if your order will be shipped in multiple packages.
7. Delivery Issues
While we strive to ensure smooth delivery, sometimes issues may occur. If you experience any problems with your delivery, please first check the tracking information for any carrier updates or delivery attempt notices. For missing or delayed packages, please contact us through the contact form on our website with your order number and details of the issue. We will work with the carrier to resolve the situation promptly. Please note that we are not responsible for delays caused by carrier issues, weather conditions, or incorrect shipping addresses provided by customers.
8. Shipping Address Accuracy
Please ensure your shipping address is entered correctly during checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you need to change your shipping address, please contact us immediately after placing your order. We can only modify the address if your order has not yet been processed for shipping. For security reasons, we cannot redirect packages once they have been shipped.
9. Undeliverable Packages
Packages may be returned to us if the shipping address is incorrect or incomplete, if the package is unclaimed after repeated delivery attempts, or if customs clearance cannot be obtained for international shipments. If your package is returned to us, we will contact you to arrange re-shipping. Additional shipping fees may apply for re-shipping returned packages.
10. Signature Requirements
For orders over $200 and all international orders, we require signature confirmation upon delivery to ensure the security of your package. If you are not available to sign for the package, the carrier will leave a delivery attempt notice with instructions for rescheduling delivery or picking up your package from their local facility.
11. Holiday Shipping
During holiday periods, we recommend placing orders early to ensure timely delivery. Specific holiday shipping deadlines will be prominently displayed on our website during peak seasons. Please note that carriers do not deliver on major holidays, and this may affect delivery estimates.
12. Returns and Shipping
If you are not satisfied with your purchase, please review our Return Policy for detailed information on how to return items. Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or defective merchandise. Original shipping charges are non-refundable.
13. Contact Information
For any questions about our shipping policy or to check the status of your order, please contact our customer service team through the contact form on our website. We typically respond within 24-48 hours during business days. Please have your order number ready when contacting us for faster service.
We continuously work to improve our shipping processes and partner with reliable carriers to ensure your Oiselle products arrive safely and promptly. Thank you for choosing StrideSoleil.com for your athletic apparel needs.