Frequently Asked Questions

Products & Sizing

How do I find the right size?
We provide detailed size charts for each product category on our website. We recommend comparing your measurements to our charts and reading product reviews for fit feedback from other runners. When in doubt between sizes, we suggest sizing up.

Are your products true to size?
Our products are designed with athletic fits in mind. Many runners find our items true to size, but we recommend checking individual product descriptions for specific fit notes as some styles may run small or large.

What materials are used in your products?
We use technical fabrics designed specifically for running, including moisture-wicking materials, breathable meshes, and compression fabrics. All materials are chosen for performance, comfort, and durability during athletic activity.

Do you offer plus sizes?
Yes, we offer an extended size range for many of our products. Available sizes are clearly marked on each product page.

Orders & Payment

How do I place an order?
Browse our collections, select your items, and add them to your cart. Proceed to checkout to enter your shipping and payment information. You’ll receive an order confirmation email once your purchase is complete.

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay. All payments are processed securely through encrypted systems.

Can I modify or cancel my order?
We process orders quickly to ensure fast delivery. Contact us immediately through our website if you need to modify or cancel your order. Changes are only possible if your order hasn’t been prepared for shipment.

Do you offer discounts for teams or groups?
Yes, we offer team pricing for qualifying groups. Please contact us through our website for more information about team and volume discounts.

Shipping & Delivery

What shipping options do you offer?
We offer several shipping methods including standard ground shipping (3-7 business days) and expedited options (1-3 business days). Shipping costs and delivery times are calculated at checkout.

Do you ship internationally?
Yes, we ship to many international destinations. Shipping costs and delivery times vary by country and are calculated during checkout. International customers are responsible for any customs duties or taxes.

How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with your tracking number and a link to monitor your package’s progress.

What is your return policy?
We accept returns within 30 days of delivery for items in new, unworn condition with original tags attached. Return processing time is 5-7 business days after we receive your return.

Product Care & Performance

How should I care for my technical running apparel?
We recommend washing in cold water with similar colors and avoiding fabric softeners. Tumble dry low or hang dry. Avoid ironing directly on printed areas or technical fabrics.

Are your products designed for specific types of running?
Yes, we design different products for various running activities – from lightweight gear for racing to more durable items for training. Product descriptions specify the intended use for each item.

Do you offer reflective elements for night running?
Many of our products include reflective details for visibility during low-light conditions. Look for the reflective icon on product pages.

Website & Account

How do I create an account?
Click “Create Account” in the top navigation and follow the prompts. An account lets you track orders, save favorites, and checkout faster.

I forgot my password – what should I do?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password.

Is my personal information secure?
Yes, we use industry-standard SSL encryption to protect your personal and payment information. We never store your complete payment details on our servers.

Community & Programs

Do you have a loyalty program?
Yes, we offer Soleil Rewards where you can earn points on purchases and redeem them for discounts. You can join through your account dashboard.

Do you sponsor running teams or events?
We support individual athletes and teams through our ambassador program. Visit our community section to learn more about getting involved.

Can I test your products before buying?
We don’t offer product testing, but we encourage you to read reviews from other runners and take advantage of our return policy if items don’t work for you.

Contact & Support

How can I contact customer service?
Use the contact form on our website for the quickest response. Our team typically responds within 24-48 hours during business days.

Do you have physical retail locations?
We operate as an online retailer with occasional pop-up shops at running events. Follow us on social media for announcements about upcoming appearances.