Return Policy

1. Introduction
At StrideSoleil.com, we stand behind the quality of our Oiselle products and want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Our return policy is designed to be straightforward and customer-friendly, allowing you to shop with confidence knowing that your satisfaction is our top priority.

2. Return Eligibility
We accept returns of most items within 30 days of the delivery date. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. All original tags must be attached, and items must be returned in their original packaging. For hygiene reasons, we cannot accept returns of worn running apparel, including sports bras, shorts, and leggings that show any signs of wear or have been removed from their original packaging.

3. Non-returnable Items
Certain items cannot be returned for health and safety reasons:

  • Worn or used athletic apparel and footwear
  • Face masks and intimate apparel
  • Customized or personalized products
  • Final sale items marked as such
  • Gift cards
  • Products without original tags or packaging

4. Return Process
To initiate a return, please follow these steps:

  1. Log into your account on our website
  2. Navigate to your order history and select the items you wish to return
  3. Complete the return request form, indicating your reason for return
  4. Print the prepaid return shipping label that will be provided
  5. Securely package the items in their original packaging
  6. Attach the return label to the outside of the package
  7. Drop off the package at any authorized shipping location

5. Return Shipping Costs
Return shipping is free for domestic returns within the United States. For international returns, customers are responsible for return shipping costs and any applicable customs duties or taxes. If your return is due to our error (such as shipping the wrong item or a defective product), we will cover all return shipping costs regardless of your location.

6. Refund Processing
Once we receive and inspect your return, we will process your refund within 5-7 business days. You will receive an email notification when your refund has been processed. The refund will be credited to your original method of payment. Please note that depending on your financial institution, it may take additional 3-5 business days for the refund to appear on your account statement.

7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will require clear photographs of the damage or defect and may ask you to return the item for further inspection. In such cases, we will provide a prepaid shipping label and process either a replacement shipment or a full refund, including original shipping costs, once we verify the issue.

8. Exchanges
We currently process refunds rather than direct exchanges to ensure you receive your preferred item as quickly as possible. If you wish to exchange an item for a different size, color, or style, we recommend returning the original item for a refund and placing a new order for the desired product. This process typically results in faster service as it avoids additional processing time.

9. International Returns
For our international customers:

  • Returns must be initiated within 30 days of delivery
  • Customers are responsible for return shipping costs
  • Include all original customs documentation with your return
  • Mark the package as “Returned Goods” to avoid additional customs charges
  • We recommend using a tracked and insured shipping service

10. Late Returns
Returns received after 30 days of delivery may be accepted at our discretion and may be subject to a 20% restocking fee or refunded as store credit rather than to the original payment method. We encourage customers to initiate returns promptly to ensure eligibility for full refunds.

11. Gift Returns
If you received an item as a gift:

  • The refund will be issued to the original purchaser
  • You will need the original order number to process the return
  • Store credit may be offered in certain circumstances
  • Gift returns are subject to the same conditions as regular returns

12. Return Status Tracking
You can track the status of your return by logging into your account on our website. We will send email notifications at key stages of the return process, including when we receive your return and when we process your refund. If you have any concerns about your return, please contact our customer service team for assistance.

13. Quality Inspection
All returned items undergo a quality inspection upon arrival at our facility. Items that show signs of wear, damage, or do not meet our return conditions may be denied a refund or subject to a partial refund. In such cases, we will contact you to discuss options, which may include returning the item to you at your expense or processing a reduced refund.

14. Special Considerations for Athletic Apparel
Understanding that our customers may need to try on athletic wear to assess fit, we allow trying on items in a clean, indoor environment. However, items must not show any signs of wear, perspiration, or damage and must be returned with all original tags and packaging intact. We reserve the right to refuse returns on items that appear to have been worn during physical activity.

15. Contact Information
If you have any questions about our return policy or need assistance with a return, please contact our customer service team through the contact form on our website. Include your order number and the items you wish to return in your message to help us assist you promptly. Our team typically responds within 24-48 hours during business days.

We continuously review and improve our return processes to ensure the best possible experience for our customers. Your satisfaction with our Oiselle products is important to us, and we appreciate the opportunity to address any concerns you may have about your purchase.